No Waiter Needed: Restaurant Uses iPads

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A California cafe is using technology to ease the ordering process by replacing traditional waiters and waitresses with iPads.

Ordering food at the Stacked restaurant in Torrance, Calif., is simple.

Once customers are seated, they use an iPad at their table to build their order. The customer hits send and the order goes straight to the kitchen. When it's ready, a server delivers the food.

"What's wonderful about it is we actually aren't eliminating any positions," explained Stacked Restaurants CIO Brian Pearson.

"We're able to shift that labor to really much more of a hospitality focus and making sure the food gets out here accurately and presented the way that we want to present it," Pearson said.

Stacked visitors can customize their order from a vast number of options for burgers, pizzas, salads, and sausages.

"It's not about the iPad, it's about the experience it facilitates," Co-founder Paul Motenko saod. "We wanted to do something very simple and very focused... but with tremendous choice within that narrow focus."

And no worries: the iPads don't replace customer service.

Pearson said a concierge roams around the restaurant making sure everyone is happy, and waiters are available for those who want that option.

"It's certainly a generational thing," he added. "But what is nice is because we have the staff still here, we also offer the ability for a staff member to take your order in a traditional service format."

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