Apple, Inc. Chief Executive Officer Steve Jobs is giving away free protective cases to owners of the new iPhone 4.
The move is in response to thousands of angry customers who complained the phone loses reception when held a certain way. The announcement came during a rare press conference on Apple's campus.
"We're not perfect, we know that, you know that," Jobs said.
Consumer reports agreed and said they could not recommend the phone because of the design flaw which is being called the "death grip" problem.
Jobs says putting a case over the phone will fix the problem. He also insists this problem affects other phones on the market.
If customers still aren't happy with the free case, Apple is offering a full refund for phones returned within 30 days. This affects customers who will purchase the iPhone up to Sept. 30.
If anyone has already purchased the $29 "Bumper" case, they will also get a full refund.
Jobs said only less than two percent have returned the iPhone because of the problem.