Since sign-ups for Obamacare opened Oct. 1, some Americans have successfully registered, but many have encountered technical glitches.
Reuters News Service reports the problems include error messages, garbled text, and delays loading pages. Add to that general confusion about requirements and rules, and many Americans have found themselves floundering.
This week, financial consultant Gordon D'Angeloo said on "The 700 Club" that it does not appear anyone knows what's going on.
"I talked to businesses, they don't have a clue," he said. "I talked to people who are covered, they don't have a clue."
The Obama administration had projected that nearly half a million people would sign-up for the new health insurance in the first month. But right now, even Secretary of Health and Human Services Kathleen Sebelius doesn't know how many have enrolled.
Paul Howard, a senior fellow with the Manhattan Institute, talked more about the problems hindering the Obamacare roll out on CBN News Today, Oct. 18.
Sebelius was a recent guest on a Comedy Central television program hosted by Jon Stewart.
Steward asked her, "How many have signed up so far?"
"Fully enrolled? I don't know, can't tell you because I don't know," she responded.
The administration says Americans are desperate for healthcare, citing the 14 million who visited the federal website in the first 11 days. Its goal is to enroll 7 million in the first year.
But given all the hassle, some are questioning if that is possible. The Wall Street Journal reports the federal website is generating flawed data that is bogging-down insurers. Errors include duplicate enrollments, spouses reported as children, and missing data fields.
Some insurers have had to hire workers to call the new customers and verify their information.
Republicans in Congress will hold a hearing next week to look at problems with the roll-out. So far, Secretary Sebelius has declined to attend.
It's not clear whether the administration will provide any other officials in her place.