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700 Club Interactive: Undercover Boss: Joel Manby - November 8, 2012

President and CEO of Herschend Family Entertainment Joel Manby shares about his experience on CBS's hit show "Undercover Boss." Read Transcript


Gordon: TODAY A C.E.O.

GETS A WAKE UPCALL AFTER HE

GOES UNDERCOVER AT HIS OWN

COMPANY.

WHAT I LEARNED MORE IS

ABOUT THE LEADERSHIP CRISIS

THAT EXISTS IN AMERICA.

Gordon: GET THE SECRET

TO HIS SUCCESS.

THEY'RE AFRAID OF BEING

PERCEIVED AS BEING SOFT.

Gordon: ON TODAY'S "700

CLUB INTERACTIVE."

ON "700 CLUB INTERACTIVE,"

WE USE TECHNOLOGY TO PRAY

FOR EACH OTHER AND EXPLORE

TOPICS THAT MATTER TO YOU.

WATCH WHAT GOD IS DOING IN

THE WORLD TODAY.

WELCOME TO "700 CLUB

INTERACTIVE."

IT CAN BE A SCARY THOUGHT,

FINDING OUT WHAT PEOPLE

REALLY THINK ABOUT YOU.

NO FILTERS, NO LIES, JUST

YOU AND THE TRUTH.

AND THAT'S EXACTLY WHAT JOEL

MANBI, THE C.I.A. OF HERSHIN

FAMILY ENTERTAINMENT SIGNED

UP FOR WHEN HE WAS FEATURED

ON "UNDERCOVER BOSS."

VIEWERS WERE SHOCKED TO SEE

WHAT THEIR EMPLOYEES REALLY

THOUGHT ABOUT HIM AND THEIR

COMPANY, AND NOT IN THE WAY

ANYONE EXPECTED.

Reporter: JOE MAMBI

WENT UNDERCOVER AT SILVER

DOLLAR CITY, ONE OF THE 26

THEME PARKS HE OVERSEES ON

THE SHOW "UNDERCOVER BOSS."

HIS LEADERSHIP STYLE DREW

NATIONAL ATTENTION.

VIEWERS COULDN'T BELIEVE HIS

EMPLOYEES' JOB

SATISFACTION.

AND MORE SURPRISED TO SEE A

BOSS WHO REALLY CARED.

I HAVE A LOT OF RESPECT

FOR HIM.

I RESPECT IT PASSION AND

ENERGY.

GREAT, BECAUSE YOU CAN

CHANNEL THAT.

Reporter: JOEL'S CARING

ATTITUDE WASN'T JUST FOR THE

CAMERAS.

IT IS PART OF HIS COMPANY'S

LEADERSHIP CULTURE.

IN HIS BOOK, "LOVE WORKS,"

JOEL EXPLORES THE SEVEN

BIBLICAL PRINCIPLES THAT

GUIDE HIS CORPORATION AND

SHARES HOW LEADING WITH LOVE

CAN TURN THE BUSINESS WORLD

UP SIDE DOWN.

Gordon: JOEL IS HERE

WITH US NOW, AND WELCOME TO

"700 CLUB INTERACTIVE."

THANK YOU.

GOOD TO BE HERE, GORDON.

Gordon: WHILE YOU WERE

UNDERCOVER, DID YOU LEARN A

LOT ABOUT THE COMPANY?

I LEARNED MORE ABOUT THE

COMPANY, BUT WHAT I LEARNED

MORE WAS THE LEADERSHIP

CRISIS THAT EXISTS IN

AMERICA.

Gordon: REALLY?

BECAUSE THE RESPONSE I

GOT TO THE PROGRAM, PEOPLE

WERE OVERWHELMED BY WHAT

THEY SAW AND THEY WROTE US

BY THE THOUSANDS.

AND WHAT THEY SAID IS THEY

WISHED THEY WORKED FOR A

COMPANY LIKE OUR COMPANY.

AND THEY WISHED THEY WORKED

FOR LEADERS LIKE THEY SAW ON

THAT PROGRAM.

SO AS A RESULT, I KNEW THERE

WAS SOME KIND OF LEADERSHIP

CRISIS IN OUR COUNTRY.

Gordon: ESSENTIALLY,

YOU PUT IT AS A LEADERSHIP

CRISIS AS OPPOSED TO JOB

CRISIS.

WE HEAR A LOT ABOUT WALL

STREET IS JUST DOING WHAT

WALL STREET DOES, WHICH IS

MAXIMIZE PROFITS.

AND RARELY DO YOU SEE A

COMPANY PRAISED FOR VALUING

ITS PEOPLE AND VALUING THAT

AS A LONG-TERM ASSET.

AND WHY DO YOU THINK THAT

IS?

I ACTUALLY THINK THAT IS

EXACTLY THE PROBLEM,

GORDON.

WALL STREET IS FOCUSED O ON

QUARTERLY RESULTS.

Gordon: BUT ISN'T THAT

NATURE OF THE BEAST.

IF YOU DON'T HIT YOUR

NUMBERS, YOUR STOCK MARKET

VALUE GOES DOWN.

I HAVE SEEN 20 YEARS OF

THE GOOD, THE BAD AND THE

UGLY IN THE AUTO INDUSTRY.

AND WHAT I HAVE SEEN IS

COMPANIES THAT TREAT THEIR

PEOPLE WITH LOVE, AND THOSE

COMPANIES PERFORM BETTER IN

THE MARKETPLACE.

THEY MAY NOT CALL IT LOVE.

THEY MAY CALL IN RESPECT AND

TRUST.

BUT THOSE COMPANIES DO

BETTER.

JIM COLLINS HAS DONE IT IN

HIS GROUPS.

THEREFORE THE QUARTERLY

RESULTS WILL TAKE CARE OF

THEMSELVES.

WHEN YOU MAKE DECISIONS JUST

FOR THE QUARTERLY RESULTS --

ANYBODY CAN BOOST PROFIT

IMMEDIATELY, BUT THEY MAY BE

HURTING THE COMPANY IN THE

LONG-TERM.

THEY'RE DESTROYING THE BRAND

AND THE EMPLOYEES' TRUST.

I THINK YOU HAVE TO PERFORM

BY THE QUARTER, BUT YOU HAVE

TO MAKE THE RIGHT DECISION

FOR THE LONG-TERM.

Gordon: WHY IS IT THAT

IT SEEMS TO BE MORE IN THE

TECH INDUSTRY THAT YOU SEE.

I DON'T THINK THEY'RE GOING

TO TAKE, PERHAPS, THE

BIBLICAL PRINCIPLES THAT

YOU'RE TAKING.

BUT THEY'RE STILL SAYING WE

WANT TO VALUE THE EMPLOYEE.

WE WANT TO PROVIDE FOR

THEM.

WE WANT TO HAVE A

CONCIERGE'S SERVICE.

WHY IS IT THAT THE TECH

INDUSTRY SEEMS TO HAVE

GOTTEN US MORE THAN

MANUFACTURING?

THAT IS SUCH A GOOD

POINT.

I ACTUALLY HAVEN'T THOUGHT

ABOUT THAT, BUT AS YOU SAY

IT, THE TECH INDUSTRY IS THE

MOST COMPETITIVE INDUSTRY.

THAT'S WHERE THE GROWTH IS.

THAT'S WHERE THE HIGHEST AND

GROWTH TALENT ARE GOING.

THE BEST PEOPLE ARE GOING TO

APPLE OR MICROSOFT OR OTHER

TECH COMPANIES.

THAT'S THE MOST

COMPETITIVE.

THEY NEED TO TREAT THEIR

PEOPLE BETTER TO KEEP THEM.

THAT SHOULD JUST REINFORCE

MY POINT THAT IF YOU WANT

THE BEST, YOU'LL TREAT THEM

WELL, AND THE PRINCIPLES OF

LOVE, IF YOU REALLY BREAK IT

DOWN, THAT'S WHAT IS BEHIND

IT.

IF I SAID IT DIFFERENTLY, IF

I SAID EVERY COMPANY NEEDS

GREAT PEOPLE.

TO HAVE GREAT PEOPLE DOING

THEIR BEST WORK, YOU NEED

HEALTHY RELATIONSHIPS.

TO HAVE HEALTHY

RELATIONSHIPS, IT'S REALLY

THE PRINCIPLES OF LOVE.

IT'S JUST NOBODY WANTS TO

TALK ABOUT IT THAT WAY.

WHAT I'M TRYING TO DO IS

CREATE CONVERSATION IN THE

MARKETPLACE THAT WE SHOULD

TALK ABOUT IT.

WE SHOULD BE OPEN ABOUT IT.

WE SHOULD TALK ABOUT HOW

PEOPLE ARE TREATED.

I JUST THINK IT'S INCORRECT

THAT WE DON'T DO IT IN THE

MARKETPLACE.

Gordon: WHY IS IT SO

HARD TO LEAD BY LOVE?

I THINK IN TODAY'S AMERICAN

CULTURE, WE'RE SORT OF

SEEING IT ACROSS THE BOARD,

WHETHER YOU'RE TALKING ABOUT

POLITICS OR YOU'RE TALKING

ABOUT MANUFACTURING,

START-UPS, SMALL BUSINESSES,

LARGE BUSINESSES -- IT'S

REALLY HARD TO SAY I'M GOING

TO BE A LEADER KNOWN FOR

LOVE.

WE SEEM TO BE MORE

INTERESTED IN I WANT TO BE

FEARED MORE THAN LOVED.

WHY IS THAT?

RIGHT.

I THINK YOU'RE CORRECT, AND

I THINK THE REASON IS PEOPLE

ARE -- THEY'RE AFRAID OF

BEING PERCEIVED AS BEING

SOFT.

AND THEY DON'T THINK THAT

THEY WILL GET THE RESULTS OR

THE RESPECT THEY NEED.

THE TRUTH IS, IF YOU STUDY

GREAT COMPANIES, GREAT

LEADERS, MOST OF THEM BEHAVE

THE WAY I DESCRIBE IN THE

BOOK "LOVE WORKS," WHERE I

GO THROUGH THE SEVEN

PRINCIPLES OF LOVE.

THAT IS THE FACT, BUT PEOPLE

ARE AFRAID OF BEING

PERCEIVED AS SOFT.

I CAN TELL YOU, THERE IS

NOTHING SOFT ABOUT LEADING

WITH LOVE.

I'VE DONE THE WHOLE GENERAL

MOTORS' GIG WHERE IT IS JUST

ABOUT THE FINANCIAL

PERFORMANCE, AND THAT'S AN

EASIER WAY TO LEAD BECAUSE

YOU EXPIRE SOMEBODY IF THEY

DON'T PERFORM.

IF YOU'RE LEADING BY LOVE,

IT IS A HARDER WAY TO LEAD.

BUT THEY'RE AFRAID OF BEING

PERCEIVED AS BEING SOFT.

Gordon: HOW DO YOU LEAD

BY LOVE AND NOT BE PERCEIVED

AS SOFT?

WHAT'S THE MAIN ANSWER?

THE MAIN WORD THAT IS

MISPERCEIVED IS

TRUTHFULNESS.

MOSTLY WHAT I'VE SEEN OR

HAVE BEEN LED BY IS NOT

TRUTHFUL.

THEY ARE NOT TELLING PEOPLE

HERE IS WHERE YOU DON'T

SUCCEED OR HERE IS WHERE

YOUR TALENTS ARE.

AND IF YOU DON'T SUCCEED,

WE'LL FIND ANOTHER PLACE

WHERE YOU DO BETTER.

MOST COMPANIES I WORKED FOR,

THEY JUST FIRE SOMEBODY

WITHOUT HAVING THE TRUTHFUL

CONVERSATIONS.

Gordon: THOSE

CONVERSATIONS ARE

DIFFICULT.

HAVING HAD THEM, IT IS VERY

DIFFICULT.

YOU END UP WITH HURT

FEELINGS, YOU END UP WITH

DEFENSIVENESS, AND YOU END

UP WITH "I'VE GOT TO PROVE

YOU WRONG."

MY EXPERIENCE IS IF IT IS

HANDLED RIGHT, AND YOU

REINFORCE THE POSITIVES, AND

YOU GIVE PEOPLE A CHANCE, I

HAVE FOUND IT TO WORK.

I HAVE HAD TO LET PEOPLE GO,

JUST LIKE YOU HAVE.

IT'S NEVER EASY.

Gordon: IT'S THE

HARDEST THING YOU HAVE TO

DO.

YOU'RE WORRIED ABOUT THEIR

FAMILY AND WORRIED ABOUT

WHAT IS NEXT?

AND IF YOU STOP BEING

THAT WAY, YOU STOP BEING A

LEADER.

Gordon: I THINK YOU

STOP BEING HUMAN.

YOU STOP BEING HUMAN, IS

A BETTER WAY TO PUT IT.

I THINK TRUTHFULNESS IS WHAT

WE'RE MISSING.

IT IS A MISPEPERCEPTION OF

WHAT LOVE IS.

IN AMERICA, WE THINK OF LOVE

USUALLY AND INCORRECTLY, AS

THE ROMANTIC LOVE THAT

HOLLYWOOD TEACHES US.

BUT AS YOU KNOW FROM THE

BIBLE, AGAPE LOVE IS A

VERB.

IT HAS NOTHING TO DO WITH

HOW YOU LOVE PEOPLE.

IT IS THE PRINCIPLES.

WHAT I HAVE FOUND AT HERSHIN

ENTERTAINMENT WE GET GREAT

FINANCIAL RESULTS.

WE HAVE OUTPERFORMED EVERY

COMPETITOR FINANCIALLY IN

THE LAST 10 YEARS.

Gordon: I IMAGINE THAT

YOUR CUSTOMER SERVICE GOES

THROUGH.

WHEN PEOPLE FEEL THEY'RE

LOVED AND APPRECIATED, THEY

THEN HAVE THE RESERVOIR TO

SHARE THAT WITH THE PEOPLE

THAT COME INTO THE PARK.

THE ENTHUSIASM OF THE

GUEST EXPERIENCE NEVER RISES

HIGHER THAN THE ENTHUSIASM

OF YOUR OWN EMPLOYEE.

Gordon: LET'S GO BACK

TO YOUR BOOK, BASED ON 1

CORINTHIANS 13 --

YEAH.

Gordon: AND ONE OF THE

KEYS YOU POINT OUT, IN

ADDITION TO LOVE BEING

TRUTHFUL, LOVE IS PATIENT.

WHICH IS THE FIRST THING THE

BIBLE SAYS.

WHICH, WHEN WE THINK ABOUT

THE WORD "LOVE," PATIENCE

DOESN'T COME FIRST IN OUR

MIND.

NO.

Gordon: WHY IS PATIENCE

SO IMPORTANT?

YOU'RE HITTING ON ALL OF

THE DIFFICULT POINTS.

YOU'RE ASTUTE.

WHAT I'M NOT TALKING ABOUT

IS PATIENCE WITH POOR

PERFORMANCE.

IT IS BEING PATIENT WITH HOW

YOU HANDLE POOR

PERFORMANCE.

WE SAY PRAISE IN PUBLIC AND

ADMONISH IN PRIVATE.

WE ALL HAVE TO TAKE PEOPLE

TO THE WOOD SHED.

WE ALL HAVE TO HAVE THAT

CONVERSATION.

I HAVE SEEN SO MANY LEADERS

EMBARRASS THEIR EMPLOYEES IN

FRONT OF OTHERS.

I HAVE HAD IT DONE TO ME IN

MY OWN CAREER SEVERAL TIMES

AT GENERAL MOTORS.

BUT DO THAT PRIVATELY.

AND PUT THEM BACK ON THEIR

HORSE THE NEXT DAY, AND

ALWAYS PRAISE PUBLICLY.

THAT'S WHAT I TALK ABOUT IN

BEING PATIENT.

IT IS NOT LOSING YOUR COOL

IN FRONT OF EVERYBODY ELSE.

DOING IT PRIVATELY.

Gordon: LOVE IS

PATIENT, LOVE IS KIND.

A GREAT BOOK.

IF YOU WANT IT, "LOVE WORKS,

SEVEN TIMELESS PRINCIPLES

FOR EFFECTIVE LEADERS."

IF YOU'RE INVOLVED IN

MINISTRY, IF YOU'RE INVOLVED

IN SMALL BUSINESS, IF YOU'RE

INVOLVED IN LARGE BUSINESS,

I ENCOURAGE YOU TO GET

THIS.

IT WILL CHANGE THE WAY YOU

THINK ABOUT PEOPLE.

IF YOU UNDERSTAND LOVE NEVER

FAILS, THEN YOU UNDERSTAND

LOVE WORKS.

THANK YOU FOR BEING HERE.

THANK YOU, GORDON.

I APPRECIATE IT.

Gordon: COMING UP, A

FATHER WITH A NEARLY

IMPOSSIBLE TASK, RUNNING A

SMALL BUSINESS WHILE RAISING

SIX CHILDREN.

FIND OUT HOW HE DOES IT,

NEXT.

Gordon: FOR ROBERTO,

LIFE AS A SINGLE DAD IN

GUATEMALA WASN'T EASY.

HE HAD SIX CHILDREN AND VERY

LITTLE MONEY, BUT WHEN

ALBERTROBERTO LOST HIS JOB,

THINGS GOT EVEN WORSE.

Reporter: ALBERTO

BECAME A SINGLE PARENT AFTER

HIS WIFE ABANDONED THE

FAMILY.

IT HAS BEEN VERY

DIFFICULT FOR US SINCE SHE

LEFT ME BECAUSE I HAVE HAD

TO RAISE OUR SIX CHILDREN ON

MY OWN.

I WOULD WORRY ABOUT THEM AND

RUSH HOME EACH DAY AFTER

WORK.

I WAS VERY SAD.

EVERY TIME MY DAD LEFT HOME

FOR HIS JOB.

Reporter: THEN ALBERTO

LOST HIS JOB PROCESSING

SALT, AND THINGS GREW EVEN

MORE CHALLENGING.

THIS IS WHERE THE FAMILY HAS

BEEN FORCED TO LIVE, IN A

CHANTEY WITH A DIRT FLOOR

AND WALLS MADE OF PLASTIC

BAGS.

WE WERE HUNGRY, BUT MY

DAD DIDN'T HAVE MONEY TO BUY

FOOD.

Reporter: SO THE FIRST

THING "OPERATION BLESSING"

DID WAS BUILD THE FAMILY A

NEW, STURDY HOME, MADE OF

WOOD, ONE THAT WOULD PROTECT

THEM FROM THE ELEMENTS.

I NEVER DREAMED WE WOULD

HAVE A HOUSE LIKE THIS.

I AM SO THANKFUL TO GOD.

THANKS FOR OUR NEW

HOUSE.

IT IS VERY NICE.

NOT LIKE THE OLD ONE THAT

LET THE WATER GET IN.

Reporter: WHEN WE

LEARNED ALBERTO HAD NOT BEEN

ABLE TO FIND ANOTHER JOB, WE

ASKED HIM ABOUT OTHER SKILLS

AND DREAMS.

I HAVE ALWAYS WANTED TO

HAVE MY OWN BICYCLE REPAIR

BUSINESS.

Reporter: SO "OPERATION

BLESSING" GAVE ALBERTO ALL

OF THE TOOLS AND SUPPLIES HE

NEEDED TO RUN A SMALL REPAIR

BUSINESS RIGHT IN FRONT OF

HIS NEW HOME.

NOW HE CAN WORK AND TAKE

CARE OF HIS CHILDREN

THROUGHOUT THE DAY.

THANKS TO "OPERATION

BLESSING," I HAVE RECEIVED

SO MANY BLESSINGS FOR MY

FAMILY.

NOW I CAN ENJOY MY LIFE WITH

MY KIDS, THANKS TO YOU.

THANK YOU!

Gordon: THANKS TO YOU,

IF YOU'RE A MEMBER OF "THE

700 CLUB," THAT THANKS GOES

TO YOU BECAUSE YOU'RE THE

REASON THAT WHOLE FAMILY IS

ABLE TO HAVE A HOPE AND A

FUTURE.

IF YOU'RE NOT A MEMBER, CALL

US AND SAY, YEAH, I WANT TO

JOIN.

I WANT TO BE A PART OF IT.

I WANT TO BE A PART OF

EVERYTHING YOU'RE DOING

AROUND THE WORLD.

A PORTION OF EVERY GIFT GOES

INTO THE WORK OF "OPERATION

BLESSING" TO HELP PEOPLE.

ANOTHER PORTION GOES INTO

THE WORK OF CBN

INTERNATIONAL TO PREACH THE

GOSPEL AROUND THE WORLD.

WE'VE GOT 15 TELEVISION

PRODUCTION CENTERS, ALL

DEVOTED TO TRAINING

CHRISTIANS HOW TO DO

CHRISTIAN TELEVISION IN

THEIR OWN CULTURE, IN THEIR

OWN LANGUAGE.

WE'RE SHOWING PEOPLE WHAT

JESUS IS DOING IN THEIR

COUNTRY, WITH PEOPLE JUST

LIKE THEM, WHO TALK LIKE

THEM, ACT LIKE THEM, AND GOD

WANTS HIS WORD OUT THERE.

SO WE WANT TO PREACH THE

GOSPEL TO EVERY NATION,

EVERY TRIBE, EVERY TONGUE.

WE WANT EVERYONE TO HEAR THE

GOOD NEWS, AND YOU CAN BE A

PART OF IT WHEN YOU JOIN

"THE 700 CLUB."

SO IF YOU'RE NOT A MEMBER,

PICK UP THE PHONE AND CALL

US, 1-888-777-1999.

IF YOU ARE A MEMBER,

CONSIDER GOING TO A HIGHER

CLUB LEVEL.

WE'VE GOT "THE 700 CLUB"

GOLD, WHICH IS $40 A MONTH,

THERE IS ALSO A THOUSAND

CLUB, WHICH IS $1,000 A

YEAR, AND THAT BREAKS OUT TO

JUST $84 A MONTH.

WHATEVER LEVEL GOD IS

SPEAKING YOU TO GIVE, TO BE

PART OF IT.

WHEN YOU JOIN, I'VE GOT

SOMETHING FOR YOU.

IT'S CALLED "GOD'S PLAN FOR

AMERICA."

WE'RE HEARING A LOT OF DOOM

AND GLOOM, AND WE NEED TO

HEAR WHAT GOD'S PLAN IS.

HOW WE HAVE A COVENANT WITH

GOD IN THE EARLY DAYS.

AND HOW HE'LL HEAR IN HEAVEN

AND HEAL OUR LAND.

1-888-777-1999.

UP NEXT, HE'S AN

ENTREPRENEUR WHO HELPED

BUIL BUILD A BILLION DOLLAR

COMPANY, BUT NOT LONG AGO,

HE COULDN'T EVEN AFFORD TO

PAY THE ELECTRIC BILL.

HEAR HOW HIS LIFE TURNED ALL

THE WAY AROUND WHEN WE COME

BACK.

Gordon: RICK HART JUST

WANTED ONE THING IN HIS

LIFE.

IT WASN'T MONEY AND IT

WASN'T FAME.

IT WAS JUST ACCEPTANCE.

ONE DAY, AFTER HE LOST

EVERYTHING, HE WANTED

SOMETHING ELSE.

HE WANTED TO PUT A SHOTGUN

IN HIS MOUTH AND PULL THE

TRIGGER.

Reporter: BRIGG HART

HAS FOUND THE KIND OF

SUCCESS MANY PEOPLE ONLY

DREAM ABOUT.

BUT LONG BEFORE HE STARTED A

MULTI-BILLION BUSINESS, HE

WAS A KID WITH A SIMPLE

DREAM.

MY DREAM WAS TO HAVE MY

DAD'S ATTENTION.

I JUST WANTED TO HEAR MY DAD

SAY HE WAS PROUD OF ME.

Reporter: THOSE WORDS

NEVER CAME.

WHAT LITTLE ATTENTION BRIGG

RECEIVED FROM HIS FATHER WAS

VIOLENT AND ABUSIVE.

MY DAD WAS A HARD, HEAVY

DRINKER.

I COULDN'T PLEASE HIM.

THAT CAME WITH PHYSICAL

ABUSE, MENTAL ABUSE, AND

STATEMENTS THAT CAUSED

PROBABLY A LOT OF EMOTIONAL

DAMAGE EARLY ON BECAUSE WE

JUST DIDN'T FEEL WORTHY.

A SLAP IN THE MIDDLE OF A

CONVERSATION WAS A NORMAL

THING.

BUT NOT JUST A SLAP.

A BACKHANDED, OFF YOUR FEET,

INTO THE GROUND.

Reporter: BRIGG ESCAPED

FROM THE PAIN ON THE BEACHES

OF MARYLAND'S EASTERN

SHORE.

SURFING WAS MORE

IMPORTANT THAN ANYTHING,

INCLUDING SCHOOL.

I WAS IN SCHOOL PHYSICALLY,

BUT I WAS MENTALLY IN THE

WAVES.

Reporter: AT HOME,

BRIGG'S FAMILY WAS DROWNING

IN FEAR.

AT ABOUT 13, I HAD HAD

ENOUGH OF THE ABUSE.

TO SOME DEGREE, I WAS MORE

SCARED FOR MY MOM.

MYSELF, I JUST COULDN'T DEAL

WITH IT EMOTIONALLY.

I WAS A WRECK.

THERE WAS A DAY I JUST TOLD

MY MOM, I SAYS, I'M GOING TO

LEAVE.

I'M GOING TO RUN AWAY.

AND SHE ACTUALLY HELPED ME

TO PACK.

IT WAS HARD FOR BOTH OF US,

BUT SHE FELT LIKE IT WAS

PROBABLY BETTER FOR ME NOT

TO BE IN THAT ENVIRONMENT.

Reporter: BRIGG LIVED

WITH FOUR DIFFERENT FAMILIES

OVER A SIX-YEAR PERIOD.

THOUGH HE FLED THE ABUSE, HE

COULDN'T OUTRUN THE ANGER

THAT CONSUMED HIM.

THE ANGER WAS REALLY

FOCUSED AT MY DAD.

I WOULD DRINK.

I WOULD DO DRUGS.

I WAS ON PROBATION FOR A

WHILE JUST BECAUSE I HAD

TAKEN SOMETHING.

I HAD GOTTEN INTO BREAKING

AND ENTERING, JUST FILLING A

VOID, I BELIEVE, THAT WAS

PAIN THAT I WAS TRYING TO --

I WANTED IT TO GO AWAY.

IT NEVER DID.

Reporter: HE GRADUATED

HIGH SCHOOL AND SOBERED UP

DURING A TWO-YEAR STINT IN

THE MARINES.

THEN HE AND HIS BROTHER

OPENED THEIR OWN SURF SHOP

IN JACKSONVILLE, FLORIDA.

MY GOAL WAS SUCCESS.

I FELT LIKE SUCCESS WAS THE

THING THAT WOULD GET MY

DAD'S ATTENTION, WOULD GET

THE WORLD'S ATTENTION.

WE WORKED SEVEN DAYS A

WEEK.

EIGHT TO 18 HOURS A DAY.

ENDED UP HAVING FIVE SURF

SHOPS.

BUT THAT'S WHEN THE ECONOMY

KIND OF HIT A ROUGH TIME.

OUR BUSINESS ALMOST

OVERNIGHT WENT SOUTH.

WE DIDN'T KNOW WHAT TO DO.

WE WERE HEARTBROKEN.

WE HAD WORKED SO HARD FOR

NAUGHT.

AT THIS TIME, I TURNED TO

DRUGS AND ALCOHOL MORE.

THAT WAS MY SCAPEGOAT, TO

TRY TO TAKE AWAY THE PAIN.

DID IT WORK?

NO.

WENT INTO DEPRESSION.

Reporter: AFTER HIS

BUSINESS FAILED, BRIGG LOST

ALL HOPE.

I JUST DECIDED I'VE LIVED

MY FULL LIFE.

IT IS TIME TO END IT.

WHO IS GOING TO MISS ME

ANYWAY.

I WAS ESTRANGED FROM MY

PARENTS, MY OTHER SIBLINGS.

I WAS AT A POINT WHERE I WAS

SO DEPRESSED, I SAID I'M

GOING TO TAKE MY LIFE.

AND I KNEW HOW TO DO IT.

I PUT THAT SHOTGUN IN MY

MOUTH EARLY ONE EVENING IN A

DRUNKEN STUPER.

I WASN'T AFRAID OF DEATH

BECAUSE I DIDN'T THINK THERE

WAS ANYTHING BEYOND IT.

RIGHT ABOUT THE TIME I WAS

ABOUT TO PULL THE TRIGGER,

THE PHONE RINGS.

Reporter: THE NIGHT

BEFORE BRIGG HAD MET A

CHRISTIAN BUSINESSMAN NAMED

DOUG.

AND HE SAID YOU DOING

ANYTHING IMPORTANT, AND I

LOOKED AT THE SHOTGUN, AND

SAID SOMETHING THAT CAN'T

WAIT.

Reporter: THE TWO MET

TH THE SAME DAY AND THE TWO

BECAME FRIENDS.

I THOUGHT THE ANSWER WAS

MONEY, AND HE NOTICED I WAS

LIVING IN A SITUATION WHERE

I WAS PHYSICALLY HUNGRY.

I WAS PROBABLY ABOUT

105 POUNDS, NOT LOOKING TOO

GOOD.

HE FED ME, AND HE KNEW I

WOULDN'T RECEIVE IT, SO HE

WOULD LEAVE GROCERIES ON MY

DOOR STEP.

HE WOULDN'T TELL ME.

THAT GOT TO ME.

Reporter: ONE DAY IN A

BUSINESS RETREAT, BRIGG

HEARD A MESSAGE THAT ALTERED

HIS LIFE.

THE GENTLEMAN SPEAKING

WAS A VERY SUCCESSFUL

BUSINESSMAN OUT OF NORTH

CAROLINA.

HE DID NOTHING BUT TAKE HIS

BIBLE, AND HE TALKED ABOUT

THE NUMBER ONE BEST-SELLER,

AND HE OPENED IT UP, AND HE

TURNED TO 1 CORINTHIANS 13,

AND HE JUST READ IT WORD FOR

WORD.

SOMETHING THAT TOUCHED MY

HEART IN THAT LOVE HE WAS

SPEAKING OF WAS THE KIND OF

LOVE I WAS PROBABLY HOPING

FROM MY FAMILY FOR ME.

A FORGIVING LOVE, A

REDEEMING LOVE.

AND HE NOTICED, AND I

COULDN'T CONTAIN MYSELF, BUT

I WAS WEEPING.

Reporter: THE SPEAKER

APPROACHED BRIGG.

AND I ASKED HIM WHO WROTE

THAT?

AND HE SAYS, I KNOW THE

AUTHOR AND I CAN INTRODUCE

HIM TO YOU.

AND I SAID, REALLY, I'D LIKE

TO MEET HIM.

HE SAID, IF YOU'LL BOW YOUR

HEAD AND CLOSE YOUR EYES, I

WILL INTRODUCE YOU TO HIM.

I DID BOW AND CLOSED MY

EYES, AND I FELT A WEIGHT

LIFT OFF OF ME.

Reporter: THAT DAY

BRIGG BECAME A CHRISTIAN.

OTHER CHRISTIANS AT THE

BUSINESS RETREAT SHARED

THEIR STORIES.

THEY TALKED TO ME ABOUT

HOW MY PAST, MY SINS WERE

FORGIVEN.

THAT GOD WON'T EVEN

REMEMBER, FAIRS THE EAST IS

TO THE WEST, I'M A NEW

CREATURE IN CHRIST.

ALL THINGS BECOME NEW.

THEY TOLD ME ABOUT A GOD

THAT IS A GOD OF A SECOND

CHANCE AND A THIRD CHANCE,

AND I SAID WOW, I NEED

THAT.

AS I DROVE HOME, I WAS

THROWING THE BEER CANS OUT

THE WINDOW.

I KNOW I LITTERED, BUT

THROWING BEER CANS, EMPTIED

MY POT OUT.

I WENT HOME A FREE MAN.

BUT I NEVER, IN 31 YEARS

EVER GONE BACK TO MY WAYS OF

DRUGS AND ALCOHOL.

THE MIRACLE WAS THE DESIRE

WAS GONE.

I HAD NO DESIRE WHATSOEVER.

WHERE I RAN TO THAT AS A

CRUTCH, IT WAS GONE.

JESUS CAME IN, AND THERE WAS

NO ROOM FOR NOTHING ELSE.

NOW, I DIDN'T WANT ANYTHING

ELSE.

Reporter: BRIGG SAYS

GOD RESTORED HIS FAMILY.

I WENT TO JUST ABOUT

ANYBODY I REMEMBERED I HAD

OUGHT WITH AND ASKED FOR

FORGIVENESS.

JUST LIKE MY MOM AND DAD,

WHO CAME TO KNOW THE LORD

BECAUSE THEY SAW IT IN ME.

Reporter: BRIGG PRAYED

FOR GOD TO GIVE HIM WISDOM

IN BUSINESS.

I MADE A COVENANT WITH

GOD, IF HE WOULD PUT ME IN

FRONT OF ONE OR 100, I WOULD

SHOW THIS 1 CORINTHIANS LOVE

WITH OTHER FOLKS, I WANTED

TO LEAD THEM INTO THIS LIFE

I WAS NOW EXPERIENCING, THIS

NEW HOPE IN CHRIST JESUS.

IN A YEAR AND THREE MONTHS,

I NOT ONLY PAID ALL OF MY

BILLS, I ENTERED INTO A

FIELD, AN INDUSTRY, THAT

EVIDENTLY GOD HAD CALLED ME

TO, RELATIONAL MARKETING

THAT WENT TO THE TOP IN

THREE YEARS.

Reporter: BRIGG'S NEW

BOOK "WHY NOT YOU, WHY NOT

NOW," EXPRESSES HIS FASHION

PASSION TO HELP OTHERS

SUCCEED IN BUSINESS.

I MINISTER THROUGH MY

BUSINESS BECAUSE THAT'S WHAT

GOD'S CALLED ME TO DO.

IT'S A JOYFUL THING.

I LOVE DOING WHAT GOD'S

CALLED ME TO DO.

I GAVE MY HEART TO THE

LORD.

I GOT A SECOND CHANCE.

I MET MY WIFE.

I HAVE A BEAUTIFUL FAMILY.

I HAVE NO ADDICTIONS, OTHER

THAN I'M ADDICTED TO THE

LOVE OF CHRIST, AND I'M FAN

FANATICAL ABOUT MY FAITH

BECAUSE JESUS IS THE

ANSWER.

Gordon: JESUS IS THE

ANSWER, AND HE IS THE ANSWER

FOR YOU IN THESE TOUGH

TIMES.

ALL YOU HAVE TO DO IS ACCEPT

HIM.

ALL YOU HAVE TO DO IS ASK.

ARE YOU THERE?

COULD YOU SHOW ME THAT?

COULD YOU SHOW ME YOUR

LOVE?

COULD YOU SHOW ME HOW

PATIENT YOU ARE, HOW KIND

YOU ARE, HOW YOU KEEP NO

RECORD OF WRONG?

COULD YOU SHOW ME THAT?

AND HE'LL DO IT FOR YOU.

JUST AS HE DID FOR BRIGG,

HE'LL DO IT FOR YOU.

NOW, I LOVE HIS STORY, WHERE

HE LITERALLY DOESN'T KNOW

WHAT IS HAPPENING IN THE

MIDDLE OF A BIBLE STORY,

WHERE SOMEBODY PICKS UP AND

SAYS I WANT TO READ FROM THE

BEST-SELLING BOOK OF ALL

TIME.

AND THEN ASKS, WOULD YOU

LIKE TO MEET THE AUTHOR.

AND HE SAYS, YEAH, I'D LIKE

TO MEET THE AUTHOR.

AND SO I'LL ASK YOU THE SAME

QUESTIONS THAT BRIGG GOT

ASKED: ARE YOU DOING

ANYTHING IMPORTANT TODAY?

WOULD YOU LIKE TO MEET THE

AUTHOR?

WOULD YOU LIKE TO MEET THE

AUTHOR OF YOU?

THE ONE WHO CREATED YOU?

AND CREATED YOU UNIQUELY TO

HAVE A RELATIONSHIP WITH

HIM.

AND HE HAS CREATED GOOD

THINGS FOR YOU TO WALK INTO,

JUST AS HE DID FOR BRIGG.

HE'LL SHOW YOU THAT IF YOU

JUST ASK HIM.

AND JUST SAY, JESUS, IF

YOU'RE THERE, IF YOU LOVE

ME, COULD YOU SHOW ME?

COULD YOU BE THAT FOR ME?

COULD YOU BE MESSIAH FOR ME,

MY SAVIOR.

COULD YOU DO THAT?

AND IF YOU'LL PRAY THAT WITH

ALL OF YOUR HEART, HE'LL

ANSWER AND HE'LL COME IN.

IF YOU WANT SOMEONE TO PRAY

WITH YOU, ALL YOU'VE GOT TO

DO IS CALL US.

WE'RE HERE FOR YOU.

THE NUMBER IS TOLL-FREE.

WE'RE HERE 24 HOURS A DAY,

SEVEN DAYS A WEEK.

ALL YOU HAVE TO DO IS PICK

UP THE PHONE AND CALL.

1-888-777-1999.

AND REMEMBER THAT PRAYER:

JESUS, IF YOU'RE THERE, COME

INTO MY HEART.

SHOW ME HOW MUCH YOU LOVE

ME.

WELL, THAT'S ALL THE TIME WE

HAVE FOR THIS PROGRAM.

WE LEAVE YOU WITH THESE

WORDS FROM 1 CORINTHIANS:

"AND NOW THESE THREE REMAIN:

FAITH, HOPE, AND LOVE.

BUT THE GREATEST OF THESE IS

LOVE."

GOD BLESS YOU.

WE'LL SEE YOU AGAIN.

EMBED THIS VIDEO


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