The Christian Broadcasting Network

Browse Videos

Share Email

700 Club Interactive: Undercover Boss - March 8, 2013

President and CEO of Herschend Family Entertainment Joel Manby shares about his experience on CBS's hit show "Undercover Boss." Read Transcript


Gordon: TODAY A C.E.O.

GETS A WAKEUP CALL AFTER HE

GOES UNDERCOVER AT HIS OWN

COMPANY.

WHAT I LEARNED MORE WAS

THE LEADERSHIP CRISIS THAT

EXISTS IN AMERICA.

Gordon: GET THE SECRET

TO HIS SUCCESS.

WHY IS IT SO HARD TO LEAD BY

LOVE.

THEY'RE AFRAID OF BEING

PERCEIVED AS BEING SOFT.

Gordon: ON TODAY'S "700

CLUB INTERACTIVE."

ON "700 CLUB INTERACTIVE,"

WE USE TECHNOLOGY TO PRAY

FOR EACH OTHER AND EXPLORE

TOPICS THAT MATTER TO YOU.

WATCH WHAT GOD IS DOING IN

THE WORLD TODAY.

WELCOME TO "700 CLUB

INTERACTIVE."

IT CAN BE A SCARY THOUGHT,

FINDING OUT WHAT PEOPLE

REALLY THINK ABOUT YOU.

NO FILTERS, NO LIES, JUST

YOU AND THE TRUTH.

THAT'S EXACTLY WHAT JOEL

MANDY, THE C.E.O. OF HERSHIN

FAMILY ENTERTAINMENT SIGNED

UP FOR WHEN HE WAS FEATURED

ON UNDERCOVER BOSS.

VIEWERS WERE SHOCKED TO SEE

WHAT HIS EMPLOYEES REALLY

THOUGHT ABOUT HIM AND THEIR

COMPANY.

AND JUST NOT IN THE WAY

ANYONE EXPECTED.

Reporter: JOEL MAMBI

WENT UNDERCOVER AT SILVER

DOLLAR CITY, ONE OF THE 26

THEME PARKS HE OVERSEASON

THE CBS SHOW "UNDERCOVER

BOSS."

HIS LEADERSHIP STYLE DREW

NATIONAL ATTENTION.

VIEWERS COULDN'T BELIEVE HIS

EMPLOYEES' JOB

SATISFACTION.

IT IS NOT JUST A PLACE I

WORK.

IT IS MY PASSION.

Reporter: AND WERE

PERHAPS MORE SURPRISED TO

SEE A BOSS WHO REALLY

CARED.

I HAVE A LOT OF EMOTION

FOR ALBERT.

I REALLY RESPECT IT PASSION

AND ENERGY.

GREAT.

BECAUSE YOU CAN CHANNEL

THAT.

Reporter: JOEL'S CARING

ATTITUDE WASN'T JUST FOR THE

CAMERAS.

IT IS PART OF HIS COMPANY'S

LEADERSHIP CULTURE.

IN HIS BOOK "LOVE WORKS,"

JOEL EXPLORES THE SEVEN

BIBLICAL PRINCIPLES THAT

GUIDE HIS CORPORATION AND

SHARES HOW LEADING WITH LOVE

CAN TURN THE BUSINESS WORLD

UPSIDE DOWN.

Gordon: JOEL IS HERE

WITH US NOW, AND WELCOME TO

"THE 700 CLUB."

THANK YOU.

GOOD TO BE HERE, GORDON.

Gordon: WHILE YOU WERE

UNDERCOVER, DID YOU LEARN

ANYTHING ABOUT YOUR

COMPANY?

I LEARNED A LOT ABOUT THE

COMPANY, BUT WHAT I LEARNED

MORE WAS THE LEADERSHIP

CRISIS THAT EXISTS IN

AMERICA, REALLY.

Gordon: REALLY?

BECAUSE OF THE RESPONSE I

GOT TO THE PROGRAM.

PEOPLE WERE OVERWHELMED BY

WHAT THEY SAW, AND THEY

WROTE US BY THE THOUSANDS.

AND WHAT THEY SAID IS THEY

WISHED THEY WORKED FOR A

COMPANY THAT CARED ABOUT ITS

PEOPLE.

THEY WISH THEY WORKED FOR

LEADERS LIKE THEY SAW ON

THAT PROGRAM.

THAT WAS THE MOST IMPACTFUL

THING THAT HAPPENED TO ME.

AS A RESULT, I I KNEW THERE

WAS SOME KIND OF LEADERSHIP

CRISIS IN THIS COUNTRY.

Gordon: ESSENTIALLY YOU

PUT IT AS A LEADERSHIP

CRISIS AS OPPOSED TO JOB

CRISIS.

WE HEAR A LOT ABOUT WALL

STREET IS JUST DOING WHAT

WALL STREET DOES, WHICH IS

MAXIMIZE PROFITS.

AND RARELY DO YOU SEE A

COMPANY PRAISED FOR VALUING

ITS PEOPLE AND VALUING THAT

AS A LONG-TERM ASSET.

WHY DO YOU THINK THAT IS?

I THINK THAT IS EXACTLY

THE PROBLEM.

WALL STREET IS FOCUSED IN A

90-DAY CYCLE.

Gordon: BUT ISN'T THAT

THE NATURE OF THE BEAST.

IF YOU DON'T HIT YOUR

QUARTERLY NUMBERS, YOUR

STOCK PRICES GOING DOWN --

TO APOINT.

BUT I HAVE SEEN 20 YEARS OF

THE GOOD, BAD, AND THE UGLY

IN THE AUTO INDUSTRY, AND

WHAT I HAVE SEEN IS

COMPANIES THAT HAVE TREATED

THEIR PEOPLE WELL.

THOSE PEOPLE PERFORM BETTER

IN THE MARKETPLACE.

THEY MAY NOT CALL IT LOVE.

THEY MAY CALL IT DIGNITY,

TRUST, BUT THOSE COMPANIES

PERFORM BETTER FINANCIALLY.

JIM COLLINS HAS PROVEN IT IN

HIS BOOK.

THEREFORE THE QUARTERLY

RESULTS WILL TAKE CARE OF

THEMSELVES.

ANYBODY CAN BOOST PROFIT

IMMEDIATELY, BUT THEY MAY BE

HURTING THE COMPANY IN THE

LONG-TERM.

THEY'RE DESTROYING THE BRAND

AND DESTROYING THE

EMPLOYEES' TRUST.

YOU HAVE TO PERFORM BY THE

QUARTER, BUT YOU HAVE TO

MAKE THE RIGHT DECISION FOR

THE LONG-TERM.

Gordon: WHY IT IS IT

SEEMS TO BE MORE IN THE TECH

INDUSTRY THAT YOU SEE -- I

DON'T THINK THEY'RE GOING TO

TAKE THE BIBLICAL PRINCIPLES

THAT YOU'RE TAKING, BUT

THEY'RE STILL SAYING WE WANT

TO VALUE THE EMPLOYEE.

WE WANT TO PROVIDE FOR

THEM.

WE'RE GOING TO HAVE THE CON

CONCIERGE'S SERVICE.

WHY HAS THE TECH INDUSTRY

GOTTEN THIS?

I HAVEN'T ACTUALLY

THOUGHT ABOUT THAT, BUT AS

YOU SAY IT, THE TECH

INDUSTRY IS THE MOST

COMPETITIVE INDUSTRY.

THE BEST PEOPLE ARE GOING TO

APPLE OR MICROSOFT OR OTHER

TECH COMPANIES.

THAT'S THE MOST

COMPETITIVE.

THEY NEED TO TREAT THEIR

PEOPLE BETTER TO KEEP THEM.

THAT SHOULD REINFORCE MY

POINT THAT IF YOU WANT THE

BEST, YOU'LL TREAT THEM

WELL, AND THE PRINCIPLES OF

LOVE -- IF YOU REALLY BREAK

IT DOWN, THAT'S WHAT IS

BEHIND IT.

IF I SAID IT DIFFERENTLY, IF

I SAID EVERY COMPANY NEEDS

GREAT PEOPLE.

TO HAVE GREAT PEOPLE DOING

THEIR BEST WORK, YOU NEED

HEALTHY RELATIONSHIPS, TO

HAVE HEALTHY RELATIONSHIPS,

IT'S REALLY THE PRINCIPLES

OF LOVE.

IT'S JUST NOBODY WANTS TO

TALK ABOUT IT THAT WAY.

AND WHAT I'M TRYING TO DO IS

CREATE CONVERSATION IN THE

MARKETPLACE THAT WE SHOULD

TALK ABOUT IT.

WE SHOULD BE OPEN ABOUT IT.

WE SHOULD TALK ABOUT HOW

PEOPLE ARE TREATED.

I JUST THINK IT IS INCORRECT

THAT WE DON'T DO IT IN THE

MARKETPLACE.

Gordon: WHY IS IT SO

HARD TO LEAD BY LOVE?

I THINK IN TODAY'S AMERICAN

CULTURE WE'RE SORT OF SEEING

IT ACROSS THE BOARD, WHETHER

YOU'RE TALKING ABOUT

POLITICS OR YOU'RE TALKING

ABOUT MANUFACTURING,

START-UPS, SMALL BUSINESSES,

LARGE BUSINESSES -- IT IS

REALLY HARD TO SAY I'M GOING

TO BE A LEADER KNOWN FOR

LOVE.

WE SEEM TO BE MORE

INTERESTED.

I WANT TO BE FEARED MORE

THAN LOVED.

RIGHT.

Gordon: WHY IS THAT?

I THINK YOU'RE CORRECT.

AND I THINK THE REASON IS

PEOPLE ARE AFRAID OF BEING

PERCEIVED AS BEING SOFT.

AND THEY DON'T THINK THAT

THEY WILL GET THE RESULTS OR

THE RESPECT THEY NEED.

THE TRUTH IS IF YOU STUDY

GREAT COMPANIES, GREAT

LEADERS, MOST OF THEM BEHAVE

THE WAY I DESCRIBE IN THE

BOOK "LOVE WORKS."

WHERE I GO THROUGH SEVEN

PRINCIPLES OF LOVE.

THAT IS THE FACT, BUT PEOPLE

ARE AFRAID OF BEING

PERCEIVED AS SOFT.

BUT I CAN TELL YOU, THERE IS

NOTHING SOFT ABOUT LEADING

WITH LOVE.

I'VE DONE THE WHOLE GENERAL

MOTORS' GIG WHERE IT IS JUST

ABOUT THE FINANCIAL

PERFORMANCE.

IT IS AN EASIER WAY TO LEAD

BECAUSE YOU JUST FIRE

SOMEBODY QUICKLY IF THEY

DON'T HIT IT.

IF YOU ARE CARING ABOUT HOW

YOUR DECISIONS IMPACT

PEOPLE, IT IS ACTUALLY A

HARDER WAY TO LEAD.

I BELIEVE THAT IS PART OF

THE PROBLEM, THOUGH.

THEY'RE AFRAID OF BEING

PERCEIVED AS BEING SOFT.

Gordon: HOW DO YOU LEAD

BY LOVE AND NOT BE PERCEIVED

AS SOFT?

WHAT'S THE ANSWER THERE?

THE MAIN WORD IN THE BOOK

I THINK IS MISPERCEIVED OR

DIFFICULT TO DO IS

TRUTHFULNESS.

THAT ONE OF THE WORDS.

> MOST OF THE LEADERS I

SEE AND HAVE BEEN LED BY ARE

NOT TRUTHFUL.

THEY DON'T REALLY TELL

PEOPLE, HERE IS WHERE YOU'RE

NOT DOING WELL.

HERE IS WHERE YOU'RE

GIFTED.

HERE IS WHERE YOU NEED TO

IMPROVE.

AND IF YOU DON'T, WE'LL FIND

ANOTHER JOB OR ORGANIZATION

WHERE YOU'RE GIFTS ARE

USED.

THOSE ARE TOUGH

CONVERSATIONS.

MOST LEADERS I'VE BEEN

EXPOSED TO IS THEY JUST COME

IN AND FIRE SOMEBODY WITHOUT

HAVING THE TRUTHFULNESS.

Gordon: THOSE

CONVERSATIONS ARE

DIFFICULT.

I KNOW IT.

Gordon: AND THEN YOU

END UP WITH HURT FEELINGS

AND YOU END UP WITH

DEFENSIVENESS, AND YOU END

UP WITH, I'VE GOT TO PROVE

YOU'RE WRONG.

BUT IN MY EXPERIENCE, IF

IT IS HANDLED RIGHT, AND YOU

STILL REINFORCE THE

POSITIVES, YOU GIVE PEOPLE

ANOTHER CHANCE.

HERE IS THE WAY OUT.

I HAVE FOUND IT TO WORK.

I HAVE HAD TO LET PEOPLE GO,

JUST LIKE YOU HAVE --

Gordon: IT'S THE

HARDEST THING YOU HAVE TO

DO.

I'M SICK THE NIGHT

BEFORE --

Gordon: YOU ARE WORRIED

ABOUT THEIR FAMILY AND WHAT

IS NEXT.

IF YOU STOP FEELING LIKE

THAT, YOU STOP BEING A

LEADER.

Gordon: I THINK YOU

STOP BEING HUMAN.

RIGHT, THAT'S A BETTER

WAY TO PUT IT.

I THINK, FRANKLY, IT IS A

MISPEPERCEPTION, BACK TO

WHY DON'T PEOPLE DO IT, IT

IS A MISPERCEPTION OF WHAT

LOVE IS.

IN AMERICA, WE THINK OF LOVE

USUALLY, AND CORRECTLY AS

ROMANTIC LOVE.

BUT AS YOU KNOW, FROM THE

BIBLE, AGAPE LOVE IS A

VERB.

IT HAS NOTHING TO DO WITH

HOW YOU FEEL ABOUT THEM.

YOU CAN BE AGGRAVATED WITH

THEM, BUT YOU CAN STILL

TREAT THEM WITH THE

PRINCIPLES OF LOVE.

WHAT I HAVE FOUND IS WE GET

GREAT FINANCIAL RESULTS AS

WELL.

WE HAVE OUTPERFORMED EVERY

COMPETITOR IN OUR INDUSTRY

FINANCIALLY OVER THE LAST 10

YEARS.

Gordon: I IMAGINE YOUR

CUSTOMER SERVICE IS NUMBER

ONE.

BECAUSE THAT GOES THROUGH.

WHEN PEOPLE FEEL THEY'RE

LOVED AND THEY'RE

APPRECIATED, THEY THEN HAVE

THE RESERVOIR TO SHARE THAT

WITH THE PEOPLE COMING TO

THE PARK.

THAT'S RIGHT.

THE GUEST EXPERIENCE NEVER

RISES HIGHER THAN THE

ENTHUSIASM OF YOUR OWN

EMPLOYEE.

Gordon: LET'S GO BACK

TO YOUR BOOK, BASED ON 1

CORINTHIANS 13, AND IN

ADDITION TO LOVE BEING

TRUTHFUL, LOVE IS PATIENT,

WHICH IS THE FIRST THING THE

BIBLE SAYS.

WHICH, WHEN WE THINK ABOUT

THE WORD "LOVE," PATIENCE

DOESN'T COME FIRST IN OUR

MIND.

NO.

Gordon: WHY IS PATIENCE

SO IMPORTANT?

YOU'RE HITTING ON ALL OF

THE DIFFICULT POINTS.

YOU'RE ASTUTE.

WHAT I'M NOT TALKING ABOUT

IS PATIENCE WITH POOR

PERFORMANCE.

IT IS BEING PATIENT WITH HOW

YOU HANDLE POOR

PERFORMANCE.

WE HAVE WEREN'T ADAGE IN OUR

COMPANY, PRAISE IN PUBLIC.

I'VE SEEN SO MANY LEADERS

EMBARRASS THEIR EMPLOYEES IN

FRONT OF OTHERS, AND I HAD

IT DONE TO ME IN MY OWN

CAREER SEVERAL TIMES AT

GENERAL MOTORS, BUT DO THAT

PRIVATELY, AND DO THAT IN A

CONSTRUCTIVE MANNER.

AND ALWAYS PRAISE PUBLICLY.

PATIENT IS NOT LOSING YOUR

COOL IN FRONT OF EVERYBODY

ELSE.

DO IT PRIVATELY.

Gordon: LOVE IS

PATIENT, AND LOVE IS KIND.

"LOVE WORKS, SEVEN TIMELESS

PRINCIPLES FOR EFFECTIVE

LEADERS."

IF YOU'RE INVOLVED IN

MINISTRY, IF YOU'RE INVOLVED

IN SMALL BUSINESS, IF YOU'RE

INVOLVED IN LARGE BUSINESS,

I ENCOURAGE YOU TO GET

THIS.

IT WILL CHANGE YOUR

LEADERSHIP STYLE.

AND WHEN YOU UNDERSTAND LOVE

NEVER FAILS, THEN YOU

UNDERSTAND LOVE WORKS.

JOEL, THANKS FOR BEING WITH

US.

THANK YOU.

I APPRECIATE IT.

Gordon: COMING UP, A

SINGLE FATHER WITH A NEARLY

IMPOSSIBLE TASK, RUNNING A

SMALL BUSINESS WHILE RAISING

SIX CHILDREN.

SEE HOW HE DOES IT, UP

NEXT.

Gordon: FOR ALBERTO,

LIFE AS A SINGLE DAD IN

GUATEMALA WASN'T EASY.

HE HAD SIX CHILDREN AND VERY

LITTLE MONEY.

BUT WHEN ALBERTO LOST HIS

JOB, THINGS GOT EVEN WORSE.

Reporter: ALBERTO

BECAME A SINGLE PARENT AFTER

HIS WIFE ABANDONED THE

FAMILY.

IT HAS BEEN VERY

DIFFICULT FOR US SINCE SHE

LEFT ME, BECAUSE I HAVE TO

RAISE OUR SIX CHILDREN ON MY

OWN.

I WOULD WORRY ABOUT THEM.

I WOULD RUSH HOME EACH DAY

AFTER WORK.

I WAS VERY SAD EVERY TIME

MY DAD LEFT HOME FOR HIS

JOB.

Reporter: THEN ALBERTO

LOST THIS JOB PROCESSING

SALT, AND THINGS GREW EVEN

MORE CHALLENGING.

THIS IS WHERE THE FAMILY HAS

BEEN FORCED TO LIVE, IN A

SHANTI WITH A DIRT FLOOR AND

WALLS MADE OF PLASTIC BAGS.

WE WERE HUNGRY ONE

NIGHT.

MY DAD DIDN'T HAVE MONEY TO

BUY FOOD.

Reporter: THE FIRST

THING "OPERATION BLESSING"

DID WAS BUILD THE FAMILY

THIS NEW, STURDY HOME, MADE

OF WOOD, ONE THAT WILL

PROTECT THEM FROM THE

ELEMENTS.

I NEVER DREAMED WE WOULD

HAVE A HOUSE LIKE THIS.

I AM SO THANKFUL TO GOD.

THANKS FOR OUR NEW

HOUSE.

IT IS VERY NICE.

NOT LIKE THE OLD ONE THAT

LET THE WATER GET IN.

Reporter: WHEN WE

LEARNED THAT ALBERTO HAD NOT

BEEN ABLE TO FIND ANOTHER

JOB, WE ASKED HIM ABOUT

OTHER SKILLS AND DREAMS.

I HAVE ALWAYS WANTED TO

HAVE MY OWN BICYCLE REPAIR

BUSINESS.

Reporter: SO "OPERATION

BLESSING" GAVE ALBERTO ALL

OF THE SCHOOLS AND SUPPLIES

HE NEEDED TO OPEN A SMALL

REPAIR BUSINESS RIGHT IN

FRONT OF HIS NEW HOME.

NOW HE CAN WORK AND TAKE

CARE OF HIS CHILDREN

THROUGHOUT THE DAY.

THANKS TO "OPERATION

BLESSING," I HAVE RECEIVED

SO MANY BLESSINGS FOR MY

FAMILY.

NOW I CAN ENJOY MY LIFE WITH

MY KIDS, THANKS TO YOU.

THANK YOU!

Gordon: THANKS TO YOU.

IF YOU'RE A MEMBER OF "THE

700 CLUB," THAT THANKS GOES

TO YOU BECAUSE YOU'RE THE

REASON THAT WHOLE FAMILY IS

ABLE TO HAVE A HOPE AND A

FUTURE.

IF YOU'RE NOT A MEMBER, CALL

US AND SAY, YEAH, I WANT TO

JOIN.

I WANT TO BE A PART OF IT.

I WANT TO BE A PART OF

EVERYTHING YOU'RE DOING

AROUND THE WORLD.

A PORTION OF EVERY GIFT GOES

INTO THE WORK OF "OPERATION

BLESSING" TO HELP PEOPLE.

ANOTHER PORTION GOES INTO

THE WORK OF CBN

INTERNATIONAL TO PREACH THE

GOSPEL AROUND THE WORLD.

WE'VE GOT 15 TELEVISION

PRODUCTION CENTERS, ALL

DEVOTED TO TRAINING

CHRISTIANS HOW TO DO

CHRISTIAN TELEVISION IN

THEIR OWN CULTURE, IN THEIR

OWN LANGUAGE.

WE'RE SHOWING PEOPLE WHAT

JESUS IS DOING IN THEIR

COUNTRY, WITH PEOPLE JUST

LIKE THEM, WHO TALK LIKE

THEM, ACT LIKE THEM.

AND GOD WANTS HIS WORD OUT

THERE.

SO WE WANT TO PREACH THE

GOSPEL TO EVERY NATION,

EVERY TRIBE.

EVERY TONGUE.

WE WANT EVERYONE TO HEAR THE

GOOD NEWS, AND YOU CAN BE A

PART OF IT WHEN YOU JOIN

"THE 700 CLUB."

SO IF YOU'RE NOT A MEMBER,

PICK UP THE PHONE AND CALL

US.

1-888-777-1999.

IF YOU ARE A MEMBER,

CONSIDER GOING TO A HIGHER

CLUB LEVEL.

WE'VE GOT "700 CLUB" GOLD,

WHICH IS $40 A MONTH, AND

THERE IS ALSO A THOUSAND

CLUB, WHICH IS $1,000 A

YEAR, AND THAT BREAKS OUT TO

JUST $84 A MONTH.

AT WHATEVER LEVEL GOD IS

SPEAKING TO YOU TO GIVE, TO

BE PART OF IT, CALL US.

WHEN YOU CALL AND JOIN, I'VE

GOT SOMETHING FOR YOU.

IT'S CALLED "GOD'S PLAN FOR

AMERICA."

WE'RE HEARING A LOT OF GLOOM

AND DOOM FOR AMERICA, AND

YOU NEED TO KNOW WHAT GOD'S

PLAN.

HOW HE WANTS TO AFFIRM THE

COVENANT MADE BY HIM WITH

THE EARLY SETTLERS.

HOW WE CAN TURN AND PRAY,

AND HE WILL HEAR IN HEAVEN

AND HEAL OUR LAND.

IF YOU WANT TO BE

ENCOURAGED, GIVE US A CALL.

1-888-777-1999.

UP NEXT, HE IS AN

ENTREPRENEUR WHO HELPED

BUILD A BILLION DOLLAR

COMPANY.

BUT NOT LONG AGO, HE

COULDN'T EVEN AFFORD TO PAY

THE ELECTRIC BILL.

HEAR HOW HIS LIFE TURNED ALL

THE WAY AROUND WHEN WE COME

BACK.

Gordon: RICK HART JUST

WANTED ONE THING IN HIS

LIFE.

IT WASN'T MONEY AND IT

WASN'T FAME.

IT WAS JUST ACCEPTANCE.

AND ONE DAY AFTER HE HAD

LOST EVERYTHING, HE WANTED

SOMETHING ELSE.

HE WANTED TO PUT A SHOTGUN

IN HIS MOUTH OF PULL THE

TRIGGER.

Reporter: BRIG HART HAS

FOUND THE SUCCESS MOST

PEOPLE ONLY DREAM ABOUT IT.

BUT BEFORE THAT, BRIG WAS A

KID WITH A SIMPLE DREAM.

MY DREAM WAS TO HAVE MY

DAD'S ATTENTION.

IT WAS AT THE ROOT OF

EVERYTHING.

I WANTED TO HEAR MY DAD SAY

HE WAS PROUD OF ME.

Reporter: THOSE WORDS

NEVER CAME.

WHAT LITTLE ATTENTION BRIG

RECEIVED FROM HIS FATHER WAS

VIOLENT AND ABUSIVE.

MY DAD WAS A HARD, HEAVY

DRINKER.

YOU COULDN'T PLEASE HIM.

SO THAT CAME WITH PHYSICAL

ABUSE, MENTAL ABUSE,

STATEMENTS THAT CAUSED

PROBABLY A LOT OF EMOTIONAL

DAMAGE EARLY ON.

BECAUSE WE JUST DIDN'T FEEL

WORTHY.

A SLAP IN THE MIDDLE OF A

CONVERSATION WAS A NORMAL

THING, BUT NOT JUST A SLAP.

A BACKHANDED, OFF YOUR FEET,

INTO THE GROUND.

Reporter: BRIG ESCAPED

FROM THE PAIN ON THE BEACHES

OF MARYLAND'S EASTERN

SHORE.

SURFING WAS MORE

IMPORTANT THAN ANYTHING

ELSE, INCLUDING SCHOOL.

I WAS IN SCHOOL PHYSICALLY,

BUT I WAS MENTALLY IN THE

WAVES.

Reporter: AT HOME,

BRIG'S FAMILY WAS DROWNING

IN FEAR.

AT 13, I HAD HAD ENOUGH

OF THE ABUSE.

TO SOME DEGREE, I WAS MORE

SCARED FOR MY MOM.

MYSELF, I COULDN'T DEAL WITH

IT EMOTIONALLY.

I WAS A WRECK.

THERE WAS A DAY, I JUST TOLD

MY MOM, I'M GOING TO LEAVE,

I'M GOING TO RUN AWAY.

AND SHE ACTUALLY HELPED ME

TO PACK.

IT WAS HARD FOR BOTH OF US,

BUT SHE FELT LIKE IT WAS

PROBABLY BETTER FOR ME NOT

TO BE IN THAT ENVIRONMENT.

Reporter: BRIG LIVED

WITH FOUR DIFFERENT FAMILIES

OVER A SIX-YEAR PERIOD.

THOUGH HE FLED THE ABUSE, HE

COULDN'T OUTRUN THE ANGER

THAT CONSUMED HIM.

THE ANGER WAS REALLY

FOCUSED AT MY DAD.

I WOULD DRINK.

I WOULD DO DRUGS.

I WAS ON PROBATION FOR A

WHILE BECAUSE I HAD TAKEN

SOMETHING.

I HAD GOT INTO BREAKING AND

ENTERING.

I WAS JUST FILLING A VOID, I

BELIEVE, THAT WAS PAIN THAT

I WAS TRYING TO -- I WANTED

IT TO GO AWAY.

IT NEVER DID.

Reporter: HE GRADUATED

HIGH SCHOOL AND SOBERED UP

DURING A TWO-YEAR STINT IN

THE MARINES.

THEN HE AND HIS BROTHER

OPENED THEIR OWN SURF SHOP

IN JACKSONVILLE, FLORIDA.

MY GOAL WAS SUCCESS.

I FELT LIKE SUCCESS ALSO WAS

THE THING THAT WOULD GET MY

DAD'S ATTENTION, WOULD GET

THE WORLD'S ATTENTION, AS A

WAY TO REDEEM MYSELF.

WE WORKED SEVEN DAYS A WEEK,

EIGHT TO 1 18 HOURS A DAY,

ENDED UP HAVING FIVE SURF

SHOPS.

THAT'S WHEN THE ECONOMY KIND

OF HIT A ROUGH TIME.

OUR BUSINESS, ALMOST

OVERNIGHT, WENT SOUTH.

WE DIDN'T KNOW WHAT TO DO.

WE WERE HEARTBROKEN.

WE HAD WORKED SO HARD FOR

NAUGHT.

AT THIS TIME, I TURNED TO

DRUGS AND ALCOHOL MORE.

THAT WAS MY SCAPEGOAT TO TRY

TO TAKE AWAY THE PAIN.

DID IT WORK?

NO.

I WENT INTO DEPRESSION.

Reporter: AFTER HIS

BUSINESS FAILED, BRIG LOST

ALL HOPE.

I JUST DECIDED, I LIVED

MY FULL LIFE.

IT IS TIME TO END IT.

WHO IS GOING TO MISS ME

ANYWAY.

I WAS ESTRANGED FROM MY

PARENTS AND MY OTHER

SIBLINGS.

IT WAS AT A POINT WHERE I

WAS SO DEPRESSED, I SAID I'M

GOING TO TAKE MY LIFE.

I KNEW HOW TO DO IT.

I PUT THAT SHOTGUN IN MY

MOUTH EARLY ONE EVENING IN A

DRUNKEN STUPER.

I WASN'T AFRAID OF DEATH

BECAUSE I DIDN'T THINK THERE

WAS ANYTHING BEYOND IT.

RIGHT ABOUT THE TIME I WAS

ABOUT TO PULL THE TRIGGER,

THE PHONE RANG.

Reporter: THE NIGHT

BEFORE BRIG HAD MET A

CHRISTIAN BUSINESS

BUSINESSMAN NAMED DOUG.

HE SAID, ARE YOU DOING

ANYTHING IMPORTANT RIGHT

NOW?

I SAID NOTHING THAT CAN'T

WAIT.

Reporter: THE TWO MET

THE SAME DAY.

I MET THIS GENTLEMAN WHO

OFFERED ME AN OPPORTUNITY TO

REDEEM MYSELF IN BUSINESS.

I THOUGHT THE ANSWER WAS

MONEY.

HE NOTICED I WAS LIVING IN A

SITUATION WHERE I WAS

PHYSICALLY HUNGRY.

I WAS PROBABLY ABOUT

105 POUNDS.

AND HE FED ME.

AND HE KNEW I WOULDN'T

RECEIVE IT, SO HE WOULD

LEAVE GROCERIES ON MY

DOORSTEP.

HE WOULDN'T TELL ME.

I DIDN'T KNOW FOR A WHILE

WHO IT WAS.

THAT GOT TO ME.

Reporter: ONE DAY AT A

BUSINESS RETREAT, BRIG HEARD

A MESSAGE THAT ALTERED HIS

LIFE.

HE WAS A VERY SUCCESSFUL

BUSINESSMAN, REALTOR, OUT OF

NORTH CAROLINA.

HE DID NOTHING BUT TAKE HIS

BIBLE -- HE TALKED ABOUT THE

NUMBER ONE BEST-SELLER HE

WAS GOING TO READ FROM.

I DIDN'T KNOW WHAT THAT

MEANT.

HE OPENED IT UP, AND HE

DIDN'T SAY ANYTHING OTHER

THAN 1 CORINTHIANS 13, AND

HE JUST READ IT, WORD FOR

WORD.

SOMETHING THAT TOUCHED MY

HEART IN THAT LOVE HE WAS

SPEAKING OF WAS THE KIND OF

LOVE I WAS PROBABLY HOPING

FOR FOR MY FAMILY, FOR ME.

A FORGIVING LOVE.

A REDEEMING LOVE.

AND HE NOTICED.

AND I COULDN'T CONTAIN

MYSELF, BUT I WAS WEEPING.

Reporter: THE SPEAKER

APPROACHED BRIG.

AND I ASKED HIM WHO WROTE

THAT?

AND HE SAYS, I KNOW THE

AUTHOR AND I CAN INTRODUCE

HIM TO YOU.

AND I SAID, REALLY, I'D LIKE

TO MEET HIM.

AND HE SAID, IF YOU BOW YOUR

HEAD AND CLOSE YOUR EYES,

I'LL INTRODUCE YOU TO HIM.

I DID BOW MY HEAD AND I DO

PRAY.

I FELT A WEIGHT LIFT OFF OF

ME.

I CAN'T EVEN EXPLAIN IT.

IT WAS LIKE I WAS

WEIGHTLESS.

Reporter: THAT DAY BRIG

BECAME A CHRISTIAN.

OTHER CHRISTIANS AT THE

BUSINESS RETREAT SHARED

THEIR STORIES.

THEY TALKED TO ME ABOUT

HOW MY PAST, MY SINS, WERE

FORGIVEN.

THAT GOD WON'T EVEN

REMEMBER, AS FAR AS THE EAST

IS FROM THE WEST, THAT I'M A

NEW CREATURE IN CHRIST.

ALL THINGS BECOME NEW.

I HAVE A NEW CHANCE.

THEY TOLD ME ABOUT A GOD

THAT IS A GOD OF A SECOND

CHANCE AND A THIRD CHANCE.

AND I SAID, WOW, I NEED

THAT.

AS I DROVE HOME, I WAS

THROWING THE BEER CANS OUT

THE WINDOW.

I KNOW I LITTERED, BUT

THROWING THE BEER CANS OUT,

EMPTIED MY POT OUT.

I WENT HOME A FREE MAN.

BUT I HAVE NEVER, IN 31

YEARS, EVER GONE BACK TO MY

WAYS OF DRUGS AND ALCOHOL.

THE MIRACLE WAS THE DESIRE

WAS GONE.

I HAD NO DESIRE WHATSOEVER,

WHERE I RAN TO THAT AS A

CRUTCH, IT WAS GONE.

JESUS CAME IN.

AND THERE WAS NO ROOM FOR

NOTHING ELSE.

I DIDN'T WANT ANYTHING

ELSE.

Reporter: BRIG SAYS GOD

RESTORED HIS FAMILY.

I WENT TO JUST ABOUT

ANYBODY ANY HAD OUGHT WITH

AND ASKED FOR FORGIVENESS,

JUST LIKE MY MOM AND DAD,

WHO IN TIME CAME TO KNOW THE

LORD BECAUSE THEY SAW IT WAS

REAL.

THEY SAW LIGHT IN THIS

LITTLE GUY.

THIS SURFER GUY WHO GAVE HIS

LIFE TO THE LORD.

Reporter: BRIG PRAYED

FOR GOD TO --

I MADE A COVENANT IF HE

WOULD HELP ME, I WOULD LEAD

OTHERS IN THE LIFE I WAS NOW

EXPERIENCING, HIS NEW HOPE

IN CHRIST JESUS.

IN A YEAR AND A HALF, I NOT

ONLY PAID ALL OF MY BILLS, I

ENTERED IN A FIELD, AN

INDUSTRY, EVIDENTLY THAT GOD

HAD CALLED ME TO, RELATIONAL

MARKETING, THAT WENT TO THE

TOP OF THE FIELD IN A NUMBER

OF YEARS.

Reporter: BRIG'S NEW

BOOK "WHY NOT YOU, WHY NOT

NOW," EXPRESSES PASSION TO

HELP OTHER OTHERS SUCCEED

IN LIFE.

I MINISTER THROUGH MY

BUSINESS BECAUSE THAT'S WHAT

GOD HAS CALLED ME TO DO.

IT'S A JOYFUL THING.

I LOVE DOING WHAT GOD HAS

CALLED ME TO DO.

I GAVE MY HEART TO THE

LORD.

I GOT A SECOND CHANCE.

I MET MY WIFE.

I HAVE A BEAUTIFUL FAMILY.

I HAVE NO ADDICTIONS, OTHER

THAN I'M ADDICTED TO THE

LOVE OF CHRIST.

I'M FANATICAL ABOUT MY

FAITH?

WHY?

BECAUSE IT IS ONLY ANSWER IN

THESE TOUGH SOMETIMES.

JESUS IS THE ANSWER.

Gordon: JESUS IS THE

ANSWER, AND HE IS THE ANSWER

FOR YOU IN THESE TOUGH

TIMES.

ALL YOU HAVE TO DO IS ACCEPT

IT.

ALL YOU HAVE TO DO IS ASK.

ARE YOU THERE?

COULD YOU SHOW ME THAT?

COULD YOU SHOW ME YOUR

LOVE?

COULD YOU SHOW ME HOW

PATIENT YOU ARE, HOW KIND

YOU ARE?

HOW YOU KEEP NO RECORD OF

WRONG.

COULD YOU SHOW ME THAT?

HE'LL DO IT FOR YOU.

JUST AS HE DID FOR BRIG,

HE'LL DO IT FOR YOU.

NOW, I LOVE HIS STORY, WHERE

HE LITERALLY DOESN'T KNOW

WHAT IS HAPPENING IN THE

MIDDLE OF A BIBLE STORY,

WHERE SOMEBODY PICKS UP, I

WANT TO READ FROM THE

BEST-SELLING BOOK OF ALL

TIME.

AND THEN ASKS, WOULD YOU

LIKE TO MEET THE AUTHOR?

AND HE SAYS, YEAH, I'D LIKE

TO MEET THE AUTHOR.

AND SO I'LL ASK YOU THE SAME

QUESTIONS THAT BRIG WAS

ASKED: ARE YOU DOING

ANYTHING IMPORTANT TODAY?

WOULD YOU LIKE TO MEET THE

AUTHOR?

WOULD YOU LIKE TO MEET THE

AUTHOR OF YOU?

THE ONE WHO CREATED YOU.

AND CREATED YOU UNIQUELY TO

HAVE A RELATIONSHIP WITH

HIM.

AND HE HAS CREATED GOOD

THINGS FOR YOU TO WALK IN,

JUST AS HE DID FOR BRIG.

HE'LL SHOW YOU THAT IF YOU

JUST ASK HIM.

AND JUST SAY, JESUS, IF

YOU'RE THERE, IF YOU LOVE

ME, COULD YOU SHOW ME?

COULD YOU BE THAT FOR ME?

COULD YOU BE MESSIAH FOR ME,

MY SAVIOR.

COULD YOU DO THAT?

AND IF YOU'LL PRAY THAT WITH

ALL OF YOUR HEART, HE'LL

ANSWER, AND HE'LL COME IN.

IF YOU WANT SOMEONE TO PRAY

WITH YOU, ALL YOU'VE GOT TO

DO IS CALL US.

WE'RE HERE FOR YOU.

THE NUMBER IS TOLL-FREE.

WE'RE HERE 24 HOURS A DAY,

SEVEN DAYS A WEEK.

ALL YOU HAVE TO DO IS PICK

UP THE PHONE AND CALL.

1-888-777-1999.

AND REMEMBER THAT PRAYER,

JESUS, IF YOU'RE THERE, COME

INTO MY HEART.

SHOW ME HOW MUCH YOU LOVE

ME.

WELL, THAT'S ALL THE TIME WE

HAVE FOR THIS PROGRAM.

WE LEAVE YOU WITH THESE

WORDS FROM 1 CORINTHIANS:

"AND NOW THESE THREE REMAIN,

FAITH, HOPE, AND LOVE.

BUT THE GREATEST OF THESE IS

LOVE."

GOD BLESS YOU.

WE'LL SEE YOU AGAIN.

EMBED THIS VIDEO


Log in or create an account to post a comment.  

CBN.com | Do You Know Jesus? | Privacy Notice | Prayer Requests | Support CBN | Contact Us | Feedback
© 2012 Christian Broadcasting Network