Air Travel Quality in Downward Spiral
12-31-1969
It appears the quality of U.S. air travel is getting worse, according to a new airline business tracking report by a pair of university researchers.
The report says more flights are late, more bags are getting lost, and customers are lodging more complaints.
On-time arrival fell to 76 percent last year from 78 percent in 2013. The rate of lost, stolen, or delayed bags rose 13 percent.
On-time performance also fell and complaint rates rose at American, United, Delta, and Southwest.
